The SHAKEN Governance Model: Setting Robocall Mitigation Protocols into Action in the Networks


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The SHAKEN protocol is an important tool to reduce illegal robocalls, a top customer complaint received by both Federal and state regulators. This webinar provides insight into how it is being set into action in the network using the SHAKEN governance model. It covers how the governance model was formed and the key requirements behind it. Presenters discuss the FCC direction to industry on how to implement the governance structure. They also address industry progress to formally establish the Secure Telephone Identity Governance Authority (STI-GA), which operates under the auspices of ATIS, as well as the work to select the STI Policy Administrator (STI-PA), the organization that applies and enforces the rules as defined by the STI-GA to put the SHAKEN framework into action. Efforts to extend SHAKEN internationally are also covered with an introduction to the Canadian SHAKEN governance structure and efforts to ensure interworking between the two countries.


Jim McEachern

Jim McEachern
Principal Technologist

Jim McEachern is an accomplished communications expert, with a strong track record of technology innovation. At ATIS, McEachern leads strategic initiatives involving communications and infrastructure providers, and focuses heavily on the convergence of hardware and software technologies to enable improved time to market and cost reductions, advanced cybersecurity frameworks for hardening networks and systems, mobile application expansion, and integration of end-user applications and analytics within national and international networks.

McEachern has 30 years of network and product planning experience covering VoIP, Service Management, SONET/SDH, high-speed access (DSL, cable, and fiber), wireless networks, fixed wireless access, operations, and data networking. He has extensive experience working with North American and international Service Providers, and played a leadership role in several key standards, including H.248, OSS through Java, and SONET. McEachern served as the MultiService Forum (MSF) President and was elected an MSF Senior Fellow in 2010.

McEachern joined ATIS in 2012, and previously worked for GENBAND and Nortel.

McEachern graduated with an Honors BSc. from the Royal Military College, in Kingston Ontario, Canada.

ERic Burger

Eric Burger
Chief Technology Officer
Federal Communications

As Chief Technology Officer, Eric is based in OEA but is an advisor to the Chairman on technology and engineering issues, together with the Office of Engineering and Technology. Prior to joining the Commission, Eric served as director of the Georgetown site of the NSF Security and Software Engineering Research Center in Washington, DC. The center performs research on solutions to network problems like robocalling, rural call completion, accessibility of communications for Americans with hearing and speech impairments, reducing the cost of deploying and operating communications networks, and ensuring communication network security and stability.

Eric has also held senior engineering and technology positions in various telecommunications companies, network equipment manufacturers, and served as a technology consultant to others. He has also taught computer science at Georgetown University, George Mason University, and The George Washington University. He holds patents in telecommunications and is an expert in standards for telecommunications, network, and Internet technologies. He holds a Ph.D. in computer science from Illinois Institute of Technology, an MBA from Katholieke Universiteit Leuven in Belgium, and bachelor’s degree from Massachusetts Institute of Technology.

Marian Hearn

Marian Hearn
Executive Director
Canadian Secure Token Governnance Authority

Marian joined the Canadian LNP Consortium (CLNPC) in 1999 with over 20 years’ experience in the telecommunications industry where she held a variety of positions at Bell Canada and Stentor Resource Centre. As Project Executive, Marian manages day-to-day operations and represents the CLNPC at multiple fora. In 2018 a group of Canadian carriers asked the CLNPC to establish and manage a separate entity to become the SHAKEN STI-GA in Canada. The CLNPC incorporated the Canadian Secure Token Governance Authority (CSTGA) and has been instrumental in defining both mandate and strategy for the implementation of Canada’s SHAKEN Governance Authority.

Linda Vandeloop

Linda Vandeloop
Assistant Vice President
AT&T and Chair,
Secure Telephone Identity Governance Authority

Linda Vandeloop is an Assistant Vice President with responsibility for external and regulatory affairs at AT&T Communications Inc. She is an experienced professional with a track record of overseeing regulatory responsibilities for telecommunications operators.

Linda has over 30 years of experience in the telecommunications industry. Linda has held a variety of positions at AT&T, primarily in the Regulatory and Financial Management organizations. She currently works in AT&T’s Federal Regulatory organization in the Washington D.C. office. In her current position she is responsible for consumer and accessibility federal regulatory issues.

Linda began her career in California at Pacific Bell in the Financial Management organization responsible for revenue forecasting and financial analysis of regulatory issues. She has a Masters of Administration Degree and a Bachelor of Arts Degree in Economics from the University of California, Davis.


Brent Struthers
Brent Struthers

STI-GA Director

After leaving the radio industry behind, Brent began his career in telecom working on telephone numbering issues for the Illinois Commerce Commission. In that role, he managed the Local Number Portability Trial, the FCC’s national field trial and he also helped develop and oversee the nation’s first number pooling trial in Chicago. Brent joined Lockheed Martin, now Neustar, in 1999 as state government liaison, serving in that role for almost 20 years. Now working as ATIS’ STI-GA Director, Brent is solely focused on helping the industry implement SHAKEN in order to mitigate illegal robocalling and caller ID spoofing.