SHAKEN 101: Mitigating Illegal Robocalling and Caller ID Scams


The webinar is now available for on-demand viewing.

You can also download a copy of the presentation slides.

ATIS plays a key role in the coordinated industry-driven work to prevent unwanted robocalls, a top customer complaint received by both Federal and state regulators. This webinar provides updates on advances being made to set key robocalling mitigation protocols into action in the network. It explains how illegal robocalls and Caller ID spoofing work and how key capabilities of the STIR/SHAKEN protocols will work to combat this fraud. This webinar will also illustrate how SHAKEN allows service providers to verify the accuracy of the caller ID information displayed to the end user. And, finally, it will show how SHAKEN provides a valuable tool supporting “traceback” to help the authorities quickly identify the source of fraudulent calls.


Jim McEachern

Jim McEachern
Principal Technologist

Jim McEachern is an accomplished communications expert, with a strong track record of technology innovation. At ATIS, McEachern leads strategic initiatives involving communications and infrastructure providers, and focuses heavily on the convergence of hardware and software technologies to enable improved time to market and cost reductions, advanced cybersecurity frameworks for hardening networks and systems, mobile application expansion, and integration of end-user applications and analytics within national and international networks.

McEachern has 30 years of network and product planning experience covering VoIP, Service Management, SONET/SDH, high-speed access (DSL, cable, and fiber), wireless networks, fixed wireless access, operations, and data networking. He has extensive experience working with North American and international Service Providers, and played a leadership role in several key standards, including H.248, OSS through Java, and SONET. McEachern served as the MultiService Forum (MSF) President and was elected an MSF Senior Fellow in 2010.

McEachern joined ATIS in 2012, and previously worked for GENBAND and Nortel.

McEachern graduated with an Honors BSc. from the Royal Military College, in Kingston Ontario, Canada.

ERic Burger

Eric Burger
Chief Technology Officer
Federal Communications

As Chief Technology Officer, Eric is based in OEA but is an advisor to the Chairman on technology and engineering issues, together with the Office of Engineering and Technology. Prior to joining the Commission, Eric served as director of the Georgetown site of the NSF Security and Software Engineering Research Center in Washington, DC. The center performs research on solutions to network problems like robocalling, rural call completion, accessibility of communications for Americans with hearing and speech impairments, reducing the cost of deploying and operating communications networks, and ensuring communication network security and stability.

Eric has also held senior engineering and technology positions in various telecommunications companies, network equipment manufacturers, and served as a technology consultant to others. He has also taught computer science at Georgetown University, George Mason University, and The George Washington University. He holds patents in telecommunications and is an expert in standards for telecommunications, network, and Internet technologies. He holds a Ph.D. in computer science from Illinois Institute of Technology, an MBA from Katholieke Universiteit Leuven in Belgium, and bachelor’s degree from Massachusetts Institute of Technology.


Brent Struthers
Brent Struthers

STI-GA Director

After leaving the radio industry behind, Brent began his career in telecom working on telephone numbering issues for the Illinois Commerce Commission. In that role, he managed the Local Number Portability Trial, the FCC’s national field trial and he also helped develop and oversee the nation’s first number pooling trial in Chicago. Brent joined Lockheed Martin, now Neustar, in 1999 as state government liaison, serving in that role for almost 20 years. Now working as ATIS’ STI-GA Director, Brent is solely focused on helping the industry implement SHAKEN in order to mitigate illegal robocalling and caller ID spoofing.