A new video tutorial from the Alliance for Telecommunications Industry Solutions (ATIS) Network Reliability Steering Committee (NRSC) educates Public Safety Answering Points (PSAPs) on service providers’ use and maintenance of PSAP contact information. The presentation provides a concise synopsis of recommended critical PSAP data that service providers should be collecting, best practices for the data collection process, and education about the outage notification information.
This tutorial follows the completion of two related documents which reflect industry consensus on improvements in collection information as well as providing outage notifications. These are: Standard Operating Procedures (SOP) for Updating Public Safety Answering Point (PSAP) Outage Contact Information (ATIS-0100068(2019-11)) and Technical Report on Service Providers: Outage Reporting Structure and Potential Types of 9-1-1 Outages (ATIS-0100066). Both were published by ATIS NRSC’s Situational Awareness for 911 Outages Task Force in 2019 and 2018, respectively.
ATIS NRSC expects that both service providers and PSAPs can benefit from this tutorial and the accompanying documentation. Specific recommendations include updating contact information in May and November to bookend hurricane season and utilizing specific, dedicated email addresses to ensure continuity in receipt of outage notifications.
Access the Standard Operating Procedures (SOP) for Updating Public Safety Answering Point (PSAP) Outage Contact Information Video Tutorial.
As a leading technology and solutions development organization, the Alliance for Telecommunications Industry Solutions (ATIS) brings together the top global ICT companies to advance the industry’s business priorities. ATIS’ 150 member companies are currently working to address illegal robocall mitigation, industry numbering issues, 5G, Smart Cities, artificial intelligence-enabled networks, distributed ledger/blockchain technology, cybersecurity, IoT, emergency services, quality of service, billing support, operations, and much more. These priorities follow a fast-track development lifecycle – from design and innovation through standards, specifications, requirements, business use cases, software toolkits, open source solutions, and interoperability testing.
ATIS is accredited by the American National Standards Institute (ANSI). ATIS is the North American Organizational Partner for the 3rd Generation Partnership Project (3GPP), a founding Partner of the oneM2M global initiative, a member of the International Telecommunication Union (ITU), as well as a member of the Inter-American Telecommunication Commission (CITEL). For more information, visit www.atis.org. Follow ATIS on Twitter and on LinkedIn.