Search    |    Checkout    |    FAQs    |    Contact  
About
Membership
Standards & Solutions
Technology & Operations
Resources
Document Center
   Login
Email:
Password:
Login
 
New User?
Forgot Password?
  Frequently Asked Questions
  1. How do I order a document from the ATIS Document Center?
  2. You may order all of our documents online via credit card (Visa, Mastercard, American Express, or Discover). We must receive payment at the time of the order. ATIS encourages the use of this method as it is the most expeditious method to get your document. If you need to order by check, please contact the ATIS Document Center Administrator at doccenter@atis.org or 1-866-263-0064.

  3. What are the Shipping and Handling charges?
  4. Shipping charges are automatically entered on orders for print copies or CDs. These are shipped within 72 hours with additional shipping and handling applied as follows:

    1 item - $20
    2-3 items - $25
    4-5 items - $30
    6-10 items - $35
    11 or more items - $40

    Actual shipping charges plus $20 apply to all international orders.

    For rush deliveries, please contact the ATIS Document Center Administrator at doccenter@atis.org or 1-866-263-0064 prior to 2pm ET to have your order processed that day.

  5. I am an ATIS Member; when do I see my member discount applied to my purchase?
  6. Your ATIS Member and ATIS Committee Participation discounts will be applied after you hit ‘proceed to check out.’ If your discount does not apply after your have completed this step, please contact the ATIS Document Center Administrator at doccenter@atis.org or 1-866-263-0064.

  7. In the middle of downloading a document the process stopped and I did not receive my document. What do I do now?
  8. If you should encounter a problem, please email a message including: the ATIS document number (s), date ordered, and description of the specific problem to the ATIS Document Center Administrator at doccenter@atis.org or 1-866-263-0064.

  9. Are ATIS Historical Documents available for purchase?
  10. Yes. Please fill out the Request for ATIS Research form to request ATIS historical documents. Completed forms should be sent to ATIS via email to doccenter@atis.org or via fax to 202-347-7125 - Attn: Kerrianne Conn.

  11. Does ATIS offer subscriptions/site licenses for ATIS Standards?
  12. ATIS does offer subscription services. Please contact doccenter@atis.org for additional information.

  13. I have misplaced my credit card receipt or I have a questions about the amount I was billed. Whom do I contact?
  14. For any inquiries concerning billing or misplaced credit card receipt please contact the ATIS Document Center Administrator at doccenter@atis.org or 1-866-263-0064.

  15. I need to send my order via mail, how can that be done?
  16. Please fill out a Paper and CD-Rom Document Order form. Completed forms should be sent to:
    ATIS Document Center
    Attn: Kerrianne Conn
    1200 G Street, NW Ste. 500
    Washington, DC 20005

  17. I need to send my order via fax, how can that be done?
  18. Please fill out a Paper and CD-Rom Document Order form. Completed forms should be sent to ATIS via fax to 202-347-7125 - Attn: Kerrianne Conn.

  19. For any additional questions please contact:
  20. ATIS Document Center Administrator at doccenter@atis.org or 1-866-263-0064.