Best Practices Subcommittee

The NRSC Best Practices Subcommittee develops and maintains voluntary, industry-consensus, expert Best Practices that, if implemented, may be effective in preventing service outages in public communications networks, or may ameliorate their impact should they occur.

Thomas Smith, Comcast
Christopher Desmond, Verizon Wireless

Emergency Preparedness and Response Checklist Task Force (Sunset)

This Task Force was formed in December 2016 to update the NRSC Hurricane Checklist, ATIS-0100019, to reflect the current realities of Hurricane response. The Task Force is also considering the possibility of expanding the checklist to other disasters.


Andy Gormley, T-Mobile USA
Christopher Oberg, Verizon

IP Reliability Subcommittee

The NRSC IP Reliability Subcommittee was formed to identify outage reporting metrics/methodologies that can be used to consistently detect voice outages by all service providers with networks in various stages of PSTN transition. The Subcommittee will also evalutate how to measure network availability in an All-IP environment.


Mark Peay, Cox
Chris Oberg, Verizon Wireless

NRSC Situational Awareness for 9-1-1 Outages Task Force (Sunset)

This Task Force was formed in May 2017 with the goal of providing actionable information to Public Safety Answering Points (PSAPS) and service providers in the case of a 9-1-1 outage. This Task Force has received significant FCC attention for collaboration between industry, PSAPs, and public safety associations.


Andy Gormley, T-Mobile USA
Mary Boyd, West Safety Services

NRSC VoIP Outages Task Force (Sunset)

This Task Force was formed in April 2017 to investigate causes for the increasing trend in NORS VoIP outage reports. After investigation, no single actionable cause was found. NRSC communicated these findings to the FCC during the 2Q2018 public meeting and agreed to close the investigation.


Gail Linnell, Vencore Labs

Outage Reporting Advisory Subcommittee

This Subcommittee reviews and provides recommendations to the FCC with the objective of aligning the Network Outage Reporting System (NORS) and Disaster Information Reporting System (DIRS) User Manuals, and other associated documentation, with the functional systems.


Christopher Desmond, Verizon Wireless
Becky Wormsley, T-Mobile USA

Regulatory Subcommittee

The NRSC Regulatory Subcommittee monitors, reviews, and addresses regulatory activity related to network reliability, resiliency, and outage events at a local, state and/or federal level.


Carolyn Brown, CenturyLink
Andis Kalnins, Verizon