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IVR
Accessibility Forum Disability Implications Matrix
The IVR Accessibility Forum has developed a Disability Implications
Matrix to provide the industry with information about the barriers
and advantages of IVR Systems for people with disabilities. The
information is accessible in three ways. The application
view is by product or industry, the interface
view shows each step required by a user, and the disability
view shows interface implications for specific disability categories.
All views include links to definitions in the IVR Accessibility
Glossary.
IVR Accessibility
Checklist
The purpose for the checklist is to provide a method for assessing
disability accessibility for IVRs. [Please
click here to view the checklist]
Integrated
TTY and Voice Announcement
The IVR Accessibility Forum is working with Committee T1M1.3
to integrate TTY into network announcements. The attached .wav file
is an example of an integrated announcement from Wisconsin, where
such integration is required. [Please
click here to download the integrated TTY and Voice Network Announcement
.wav file.]
Telephony
Terms and Abbreviations
[Please click here for lists of Telephony
Terms and Abbreviations provided by IVR Forum members.]
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