People who are blind or have low vision can usually navigate IVRs as easily as people without disabilities. In fact, IVRs may be the most accessible and useful form of information retrieval and interaction for these users.
IVRs can provide "cross-media notification": a voice message could notify a blind user that he or she has email.
Blind and low vision users would need auditory access to any information displayed, such as visual notification of menu options. If all information is delivered both visually and auditorially, there are no accessibility barriers.
Many people who have a visual impairment also have a hearing loss.
All visual materials such as user guides and system flow charts should be available in an auditory form, braille, and large print.
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