Users may not be able to respond to prompts before the IVR system times out.
Users may press incorrect keys accidentally. Designers should pay attention to how users can correct input and confirm entries.
Users may have difficult with soft keys, keyboards, mice, etc.
As an alternate input, speech recognition offers a way to avoid keypads and buttons altogether. However, some users with dexterity impairments may also have impaired speech.
All printed materials such as user guides and system flow charts should be easy to manipulate, or appear on a single page or card.
(Visit the page that is indexed by IVR application)