Date: Thursday, November 3, 2011
Discussion: In May 2011, the Federal Communications Commission asked ATIS’ Network Reliability Steering Committee (NRSC) to review why certain trunk lines serving Public Safety Answering Points (PSAPs) were being removed from service during heavy calling volumes. As a result of this review, the NRSC issued a report entitled 9-1-1 CAMA (Centralized Automatic Message
Accounting) Trunk Throughput Optimization Analysis.
PSAPs receive emergency calls and at times of heavy volumes, wink failures can occur between service providers’ selective router and PSAPs that temporarily disrupt trunk lines. A wink is a short signal carried over the network at the beginning and end of calls. During a high call volume overload to 911, the time needed for the PSAP’s customer premise equipment to be ready for the next 911 call can exceed the maximum call setup time resulting in the PSAP’s equipment not providing a wink -- the selective router counts one no-wink condition for this trunk.
During this Webinar, NRSC leaders will discuss recommendations included in the report on how to prevent these types of outages.
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John Healy
Chief Statistician
Public Safety and Homeland Security Bureau
Federal Communication Commission
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As Chief Statistician in the Public Safety and Homeland Security Bureau at the Federal Communications Commission, John Healy currently leads work on network outage reporting and disaster information reporting. John was formerly the Chief Scientist of Network Reliability at Telcordia Technologies, the Director of Reliability and Risk Analysis at Bellcore, the Director of Quality Surveillance Methods at Bellcore, and the Supervisor of Network Characterization Analysis at Bell Laboratories. John has a Ph.D. in Mathematical Statistics from Purdue University. John chaired the 2009 Reliability and Maintainability Symposium, the leading conference in the world focusing on reliability. He received the Alvin Plait Award for Best Tutorial – 2000 Reliability and Maintainability Symposium, the 1998 Bellcore Chairman’s Award for the Risk Analysis of Local Number Portability, 1997 Commendation from the President’s Commission on Critical Infrastructure Protection, and the 1995 INFORMS Prize. John has 30 publications in journals such as the Journal of the American Statistical Association, Technometrics, IEEE Transactions on Reliability, Psychometrika, and the Journal of Multivariate Analysis.
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Stacy Hartman
Co-Chair, ATIS Network Reliability Steering Committee
Director - Federal Public Policy
CenturyLink |
Stacy Hartman has twelve years of experience in the telecommunication industry with CenturyLink and its predecessor companies. She is an accomplished technical regulatory expert with extensive and diversified public policy, network and outage reporting experience. Stacy represents the corporation as the subject matter expert for federal and state regulatory reporting requirements in connection with CenturyLink network service outages and when a reportable outage occurs, works with applicable groups to track, accurately and consistently document, and file all contributing factors of the event with the FCC and/or state commission. Stacy is the single point of contact for the FCC regarding all CenturyLink outage reporting issues, discussions, and correspondence and represents the corporation at outage reporting related meetings with federal and/or state regulators. In addition to her work at CenturyLink, Stacy is also serving her second two (2) year term as the NRSC Co-Chair.
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Robin Howard
Co-Chair, ATIS Network Reliability Steering Committee
Director - National Network Operations
Verizon Communications |
Robin Howard is Director – National Network Operations at Verizon Communications. He is one of the industry’s leading trusted experts in network reliability and currently serves as Co-Chair of the ATIS Network Reliability Steering Committee (NRSC). Robin is responsible for day to day activities related to federal and state outage reporting and analyses. Robin is currently active in the FCC Communications Security, Reliability and Interoperability Council's (CSRIC) serving as Chair of Working Group 8 – E911 Best Practices and 9-1-1 Prioritization. He most recently served as team lead on an NRSC industry team that developed the ATIS NRSC 9-1-1 CAMA Trunk Throughput Optimization Analysis, ATIS-0100034 Standard.
* Let us know what Webinar topics would be of interest to you. Contact Lois Rude at 202-434-8836 or lrude@atis.org.
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