1200 G Street, NW
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Washington, DC 20005

FOR IMMEDIATE RELEASE: September 4, 2012

Contact: Marcella Wolfe
Manager, Public Relations &
Marketing Communications
Phone: 202-434-8851

ATIS Leads Initiative to Address Call Completion Rates in Rural Areas;
Publishes Handbook Containing Best Practices

WASHINGTON – The Alliance for Telecommunications Industry Solutions (ATIS) today announced publication of its Intercarrier Call Completion/Call Termination Handbook. Developed by ATIS’ Next Generation Interconnection Interoperability Forum (NGIIF), the Handbook is the result of an ATIS-led effort to bring American rural telecommunications associations, rural carriers, major national service providers, state-level regulators and the Federal Communications Commission together to provide input on the issue. It provides guidance to help telecommunications providers mitigate problems being encountered by some rural telephone company customers in receiving long-distance calls. The Handbook includes new and existing industry standards to help ensure call completion. It also offers best practices for addressing call termination problems, especially related to management of intermediate or underlying carriers.

“In developing the Handbook, ATIS first sought to gain an in-depth understanding of the problem’s scope and the specific call termination issues being encountered. Our research incorporated the perspectives of all parties involved. Using this approach, many best practices quickly became apparent that should help improve call completion rates for rural consumers and businesses,” said ATIS President and CEO Susan M. Miller. “The Handbook is an essential element in the evolution of a voluntary, industry-based solution to improve call completion rates. The best practices it sets forth make it a knowledge resource for the entire telecommunications industry.”

Work on the Handbook is ongoing and NGIIF is currently working collaboratively with rural associations on call completion testing, which may provide additional information for future updates. The Intercarrier Call Completion/Call Termination Handbook (ATIS-0300106) is available free of charge and can be downloaded via the ATIS Document Center at

On October 5, ATIS will conduct a webinar to provide insight into the new Handbook. Moderated by ATIS General Counsel Tom Goode, the event features industry subject matter experts Mary Retka, Director Network Policy, CenturyLink; and Penn Pfautz, Director, Product Development, Global Access Management, AT&T.

Register for this webinar by visiting:

For more information on NGIIF efforts to improve rural call completion rates, contact ATIS Manager, Standards Development, Veronica Lancaster, via email at or by calling +1 202-434-8826.

About ATIS
As a leading technology and solutions development organization, ATIS brings together the top global ICT companies to advance the industry’s most-pressing business priorities. Through ATIS committees and forums, nearly 200 companies address cloud services, device solutions, M2M communications, cyber security, ehealth, network evolution, quality of service, billing support, operations, and more. These priorities follow a fast-track development lifecycle—from design and innovation through solutions that include standards, specifications, requirements, business use cases, software toolkits, and interoperability testing.

ATIS is accredited by the American National Standards Institute (ANSI). ATIS is the North American Organizational Partner for the 3rd Generation Partnership Project (3GPP), a founding Partner of oneM2M, a member and major U.S. contributor to the International Telecommunication Union (ITU) Radio and Telecommunications sectors, and a member of the Inter-American Telecommunication Commission (CITEL). For more information, visit

About the Next Generation Interconnection Interoperability Forum
The NGIIF addresses next-generation network interconnection and interoperability issues associated with emerging technologies. Specifically, it develops operational procedures which involve the network aspects of architecture, disaster preparedness, installation, maintenance, management, reliability, routing, security and testing between network operators. In addition, the NGIIF addresses issues which impact the interconnection of existing and next generation networks and facilitate the transition to emerging technologies.