For Immediate Release
1200 G Street, NW
Washington, D.C. 20005
202/628-6380
202/393-5453 (fax)
Contact: John Bernhards
Director of Public Relations
Phone: 202/434-8850
E-mail: jbernhards@atis.org
|
|
|
|
For Immediate Release
|
|
|
|
ATIS-Sponsored NIIF Requests Wireline/Wireless Network Experts to Update Contact Lists
NIIF Contact Lists Utilized in Trouble-Shooting Customer Calls
June 27, 2002, Washington, D.C. -- The ATIS-sponsored Network Interconnection Interoperability Forum (NIIF) issued a request to all wireless and wireline service providers to provide the NIIF with updated company points of contact who can be easily reached if assistance is needed when trouble-shooting customer network problems.
"The NIIF company contact lists are critical to industry efforts to resolve problems, thus ensuring calls complete accurately in a very complex environment," said Stuart Goldman, NIIF moderator. "Telephone calls often travel across facilities owned and maintained by several different companies before they reach their final destination. If a customer encounters difficulties in placing a call, wireless and wireline service providers can easily access the NIIF contact list to locate the appropriate point of contact who will be able to identify and resolve the problem so future calls can be completed."
The NIIF is requesting the information to update the various contact lists it maintains for wireless and wireline service providers including: (1) the NIIF Company Specific Contact Directory, which provides contacts for trouble reports to interconnecting companies relating to access services; (2) the NIIF Local Number Portability (LNP) Contact Directory, which provides a contact for trouble reports to interconnecting companies relating to local number portability (LNP); and (3) the Toll Free NPA Trouble Reporting Contact Directory, which provides a contact for reporting calls that do not complete during implementation of a new Toll Free NPA.
Updates should be directed to the NIIF Moderator Stuart Goldman at goldmans@agcs.com or Nicole Watson, NIIF committee administrator, at nwatson@atis.org.
About ATIS
The ATIS-sponsored NIIF is an open forum which resolves issues associated with telecommunications network interconnection and interoperability. The Alliance for Telecommunications Industry Solutions (ATIS) is a member company organization that is the leader for standards and operating procedures for the telecommunications industry. More than 400 telecommunications companies participate in ATIS' 20 committees, forums, and Incubator Solutions programs, where work focus includes wireline and wireless network interconnection standards, number portability, improved data transmission, Internet telephony, toll-free access, telecom fraud, and order and billing issues, among others. ATIS is accredited by the American National Standards Institute (ANSI). Visit the ATIS web site at www.atis.org.
-30-