(Visit the page indexed by IVR application)
(Visit the pages indexed by disability)
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Interface Element
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TTY users
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Hard of hearing
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Vision loss
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Dexterity
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Cognition
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Speech
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| Direct TTY | TRS | VCO | ||||||
| Knowing that the call reached an IVR | If not TTY compatible, may be difficult | May be difficult | ||||||
| Hearing menus and content |
TTY compatibility |
Audio quality, clarity, and speed (both technical and as recorded by info provider) Ability to repeat menu and content |
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| Understanding menus and content | May be difficult | |||||||
| Making selection decision | May be difficult | |||||||
| Making selection (touchtone or speech entry) |
TTY compatibility for both subscriber and caller (touchtone- only systems create additional barriers for TTY users) Required DTMF tones pose difficulties for some TTYs |
Time-outs | Time-outs |
audio quality and speech clarity (system messages, outgoing and incoming messages) volume control speed control repeat ability clear audio foreground |
Time-outs | complexity and invisibility (compared to answering machine) | speech recognition interface if not redundant w/ touchtones | |
| Using screen-based features, including soft keys (such as business phones) | TTY compatibility | Time-outs | Time-outs | audio quality |
Screen information in audible format, or connectable to computer and compatible with screen readers |
May require use of keyboard, touchscreen, and/or mouse Busy screens may mean smaller targets |
Complexity | |
All of the preparation, training and end user documentation must be accessible. (i.e., captioning for all videos, braille or accessible electronic format for all paper documents)